Online Sales Policy
Thank you for choosing to order with Panache Bridal & Formal. We truly appreciate your business and the ability to serve you in all of your formal needs. You may also come to visit us at our Brick & Mortar Retail store in Houston, Texas.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price (MSRP). The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact same style from the same designer than you can KNOW FOR CERTAIN that website is producing counterfeit dresses and gowns of inferior quality and shipping them as originals or they are used dresses.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress or gown directly from our website without the time and expense that we incur when you experience our outstanding customer service in our brick and mortar retail location.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge. If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the correct price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP.
A NOTE ABOUT SIZING
All of our dresses are sized according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we highly recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. As a general rule when in doubt of a size option, always choose the larger size if unsure. It’s easy to take a dress in, but nearly impossible to add width.
All shipments are subject to item availability and credit card verification.
When you place an order, you will receive an e-mail confirmation shortly after placing your order. You will then receive another e-mail or a call from us within the next week on a ship date. Most manufacturers take around 10-16 weeks for them to get the merchandise to us. During peak seasons and holidays, some manufacturers may require additional time. It will normally take another 10-14 business working days for us to get the merchandise to you. Please be advised that Saturdays and Sundays are not considered business working days. However, if the factory has your size and color in hanging stock then we can bring it in within 1-4 weeks. Please let us know if you need your dress ASAP as we may be able to get it to you for an additional fee.
All shipments will be shipped by USPS. Orders over $350 receive FREE Standard Ground shipping.
Orders with multiple items will be shipped as one shipment once completed.
Upgrading Shipping will only speed up shipping times; it will not speed up production.
APO & FPO
APO stands for “Army Post Office” and is associated with Army or Air Force installations. FPO stands for “Fleet Post Office” and is associated with Navy installations and ships. Please be advised, the delivery estimate to ship to military addresses is a minimum of 30 days due to the military’s strict rules. Expedited shipping is not available when shipping to these addresses.
No returns or credits will be issued for online purchases. Due to the nature of our Bridal and Bridesmaids Collections we cannot accommodate any request for exchanges or returns. These styles are specifically manufactured for your event. We recommend that you confirm the style, size, color and other specifications before submitting your order. But have no fear, our passion is for customer service. We assure you that your experience ordering from us online can only be surpassed if you come to our store to experience our outstanding customer service in person.